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Start with the records in order.

Give claims teams a clearer starting point for bodily injury and other complex claims. MediScan turns medical records and bills into an organized review, so adjusters can verify the facts and focus on evaluating the claim.

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Medical record review for claims teams

Review the medical history behind the claim.

MediScan organizes uploaded records into a chronology and encounter summaries in minutes, giving adjusters a starting point for reviewing the file.

Treatment chronology

Follow treatment across providers in date order.

Review emergency care, therapy, diagnostics, and specialist visits in one chronology. Add supplemental records to the existing case as they arrive, without rebuilding the review.

Explore medical chronologies

RecordsOverviewFiles

View14 Records

07/10/2019Qualified Medical Evaluation Report

10-33

Leung, Raymond, MD

HPI: Industrial injury on 01/18/2018 with persistent low back and left leg symptoms.

CC: Low back pain with left radicular symptoms.

DX: Lumbar strain; L4-L5 disc displacement.

Social History: Former smoker; works as warehouse associate.

Discussion: Findings consistent with industrial mechanism; residual impairment expected.

Causation: Industrial, arising out of and in course of employment.

P&S Status: Permanent and stationary as of exam date.

Impairment: DRE Lumbar Category II; 8% WPI.

Apportionment: 80% industrial / 20% non-industrial.

Future Care: Occasional PT, NSAIDs, and follow-up as needed.

Work Status: Permanent modified duty; 25 lb lifting limit.

08/14/2019Progress Report

4-7

Patel, Anika, MD

HPI: Patient reports ongoing left knee pain after workplace fall 6 weeks prior. Pain rated 5/10, worse with prolonged standing.

CC: Left knee pain and intermittent swelling.

DX: Left knee sprain; rule out meniscal injury.

TX: NSAID trial, home exercise program, and activity modification.

Work Status: Modified duty; avoid kneeling and ladder climbing.

04/02/2021MRI Report - Lumbar Spine

12-15

Chen, David, MD

Findings: L4-L5 disc bulge with mild bilateral foraminal narrowing. L5-S1 mild degenerative disc disease. No fracture or marrow edema.

Impression: Mild L4-L5 disc bulge without significant stenosis; correlate clinically.

05/22/2021Orthopedic Follow-Up

18-21

Nguyen, Lisa, MD

HPI: Returns for recheck after 4 weeks of PT. Notes improved ROM but residual morning stiffness.

CC: Residual left knee stiffness.

DX: Improving left knee sprain.

TX: Continue PT 1x/week for 3 additional weeks.

Work Status: May advance to full duty in 2 weeks if progress continues.

06/08/2021MRI Report - Left Knee

22-25

Rivera, Marco, MD

Findings: Mild chondromalacia of medial femoral condyle. Intact ACL/PCL. Small joint effusion. No meniscal tear identified.

Impression: Mild medial compartment chondromalacia without meniscal or ligament tear.

07/10/2019Qualified Medical Evaluation Report

10-33

Leung, Raymond, MD

HPI: Industrial injury on 01/18/2018 with persistent low back and left leg symptoms.

CC: Low back pain with left radicular symptoms.

DX: Lumbar strain; L4-L5 disc displacement.

Social History: Former smoker; works as warehouse associate.

Discussion: Findings consistent with industrial mechanism; residual impairment expected.

Causation: Industrial, arising out of and in course of employment.

P&S Status: Permanent and stationary as of exam date.

Impairment: DRE Lumbar Category II; 8% WPI.

Apportionment: 80% industrial / 20% non-industrial.

Future Care: Occasional PT, NSAIDs, and follow-up as needed.

Work Status: Permanent modified duty; 25 lb lifting limit.

08/14/2019Progress Report

4-7

Patel, Anika, MD

HPI: Patient reports ongoing left knee pain after workplace fall 6 weeks prior. Pain rated 5/10, worse with prolonged standing.

CC: Left knee pain and intermittent swelling.

DX: Left knee sprain; rule out meniscal injury.

TX: NSAID trial, home exercise program, and activity modification.

Work Status: Modified duty; avoid kneeling and ladder climbing.

04/02/2021MRI Report - Lumbar Spine

12-15

Chen, David, MD

Findings: L4-L5 disc bulge with mild bilateral foraminal narrowing. L5-S1 mild degenerative disc disease. No fracture or marrow edema.

Impression: Mild L4-L5 disc bulge without significant stenosis; correlate clinically.

05/22/2021Orthopedic Follow-Up

18-21

Nguyen, Lisa, MD

HPI: Returns for recheck after 4 weeks of PT. Notes improved ROM but residual morning stiffness.

CC: Residual left knee stiffness.

DX: Improving left knee sprain.

TX: Continue PT 1x/week for 3 additional weeks.

Work Status: May advance to full duty in 2 weeks if progress continues.

06/08/2021MRI Report - Left Knee

22-25

Rivera, Marco, MD

Findings: Mild chondromalacia of medial femoral condyle. Intact ACL/PCL. Small joint effusion. No meniscal tear identified.

Impression: Mild medial compartment chondromalacia without meniscal or ligament tear.

Verify the details

Check summaries against the source records.

Read the original page beside its summary to verify dates, findings, and treatment details. Review prior complaints and potentially unrelated care in context; the adjuster determines their relevance to the claim.

Explore source verification

Garcia, M.

Records

X-ray — Lumbar Spine

Radiology

X-ray — Lumbar Spine

p. 32

David Chen, M.D.

03/15/2024 · 32–34

32–34

32248

RecordsFiles

27 Records

General (5)

03/12/2024ER Visit

1–4

Anika Patel, M.D.

HPI: Workplace lift at County Logistics. Immediate lumbar pain, no radiation.

CC: Low-back pain after lifting a carton.

DX: Lumbar strain.

TX: NSAIDs, activity modification, outpatient follow-up.

03/14/2024PTP Initial Eval

5–11

Priya Nair, M.D.

HPI: Reports 03/12/2024 carton lift at County Logistics with persistent lumbar pain.

CC: Low-back pain limiting bending and lifting.

DX: Lumbar strain; rule out disc injury.

TX: Off work, NSAID, ice, and imaging ordered.

03/22/2024PT Evaluation

45–52

Luis Ortega, P.T.

HPI: Started outpatient PT for lumbar strain after the 03/12/2024 lift.

CC: Pain with flexion and sit-to-stand.

DX: Lumbar strain with reduced mobility.

TX: Core stabilization, flexion intolerance education, home program.

04/02/2024Therapy Note

18–21

James Hale, D.C.

HPI: Follow-up for low-back stiffness with left-sided radiation.

CC: Low back stiffness with left-sided radiation.

DX: Lumbar strain with left radicular symptoms.

TX: Spinal manipulation, myofascial release, and home stretching.

05/19/2024Therapy Note

28–31

James Hale, D.C.

HPI: Improved lumbar mobility with residual morning stiffness.

CC: Residual lumbar stiffness, improved radiation.

DX: Improving lumbar strain.

TX: Continued chiropractic adjustments and lumbar stabilization.

Diagnostic (3)

03/15/2024X-ray — Lumbar Spine

32–34

David Chen, M.D.

Findings: No fracture or listhesis. Mild L4–L5 disc-space narrowing.

Impression: Degenerative change without acute osseous injury.

03/18/2024MRI — Lumbar Spine

12–15

David Chen, M.D.

Findings: L4–L5 disc displacement with mild left foraminal narrowing.

Impression: Findings correlate with reported left radicular symptoms.

06/12/2024EMG / NCS

140–146

Omar Shah, M.D.

Findings: Mild left L5 irritability without axon loss. No plexopathy.

Impression: Electrodiagnostic findings support a mild left radiculopathy.

Comprehensive (11)

04/11/2024PTP Follow-up

78–84

Priya Nair, M.D.

HPI: MRI reviewed. Residual left-sided symptoms with improved sitting tolerance.

CC: Low-back pain with intermittent left radiation.

DX: Lumbar strain; L4–L5 disc displacement.

TX: Continue PT and chiropractic. Modified duty, 25 lb limit.

04/28/2024PT Progress Note

90–96

Luis Ortega, P.T.

HPI: Eight visits completed. Morning stiffness improved, lifting still limited.

CC: Pain at end-range flexion.

DX: Improving lumbar strain.

TX: Progressed lumbar stabilization and work-simulation drills.

06/03/2024Ortho Consult

110–128

Rachel Kim, M.D.

HPI: Referred for persistent L4–L5 symptoms after conservative care.

CC: Low-back pain with left-sided radiation after industrial lift.

DX: Lumbar disc displacement without surgical indication at this time.

TX: Continue non-operative care. Injection deferred.

06/20/2024PTP Follow-up

155–162

Priya Nair, M.D.

HPI: EMG reviewed. Patient remains on modified duty at County Logistics.

CC: Activity-limited low-back pain.

DX: Lumbar strain with mild left radiculopathy.

TX: Continue therapy. Re-evaluate MMI in 6–8 weeks.

07/08/2024Therapy Note

168–174

James Hale, D.C.

HPI: Standing tolerance improved. Residual stiffness after warehouse shifts.

CC: End-of-shift lumbar stiffness.

DX: Improving lumbar strain.

TX: Adjustments, hip flexor stretching, and posture cues.

07/22/2024PT Progress Note

180–186

Luis Ortega, P.T.

HPI: Functional lifting improved to 20 lb with good mechanics.

CC: Fatigue with repetitive bending.

DX: Improving lumbar strain.

TX: Work hardening emphasis; continue home program.

08/05/2024PTP Follow-up

198–204

Priya Nair, M.D.

HPI: Ongoing modified duty. No new injury. Symptoms stable.

CC: Intermittent lumbar stiffness.

DX: Lumbar strain, improving.

TX: Maintain 25 lb restriction. No surgery planned.

08/12/2024PR-2 Report

210–224

Priya Nair, M.D.

HPI: Industrial lumbar strain from 03/12/2024 lift, still under conservative care.

CC: Low-back pain with residual left symptoms.

DX: Lumbar strain; L4–L5 disc displacement.

TX: Continued modified duty and therapy. MMI not yet declared.

08/18/2024Therapy Note

228–234

James Hale, D.C.

HPI: Maintenance visit. Radiation largely resolved with residual stiffness.

CC: Mild lumbar stiffness after prolonged standing.

DX: Improving lumbar strain.

TX: Adjustment and home stretching; reduced visit frequency.

08/22/2024Work Status

240–248

Priya Nair, M.D.

HPI: Updated work status for County Logistics modified-duty placement.

CC: Activity-limited low-back pain.

DX: Lumbar strain with residual symptoms.

TX: 25 lb lifting limit, no repetitive bending. Full duty not released.

08/26/2024QME Cover Letter

249–254

Priya Nair, M.D.

HPI: Records packet prepared for orthopedic QME review of the 03/12/2024 injury.

CC: Industrial lumbar strain with residual symptoms.

DX: Lumbar strain; L4–L5 disc displacement.

TX: No change in modified duty pending QME.

Non-medical (4)

04/08/2024Claims Correspondence

255–258

Pacific Compensation

HPI: Carrier letter acknowledging the 03/12/2024 claim and requesting records.

CC: Industrial injury claim correspondence.

DX: Not applicable.

TX: Records request and benefit notice enclosed.

05/02/2024Wage Statement

259–261

County Logistics

HPI: Employer wage printout covering 13 weeks before the DOI.

CC: Average weekly wage documentation.

DX: Not applicable.

TX: Submitted for temporary disability calculation.

03/13/2024Claim Form

262–264

County Logistics

HPI: DWC-1 signed the day after the carton lift at County Logistics.

CC: Low-back injury claim.

DX: Not applicable.

TX: Claim opened with Pacific Compensation.

07/01/2024Records Subpoena

265–268

Valley Ortho QME

HPI: Subpoena for prior Harbor Family Clinic records from 2018.

CC: Prior records request.

DX: Not applicable.

TX: Return of records requested within 15 days.

Labs (2)

04/19/2024CBC

269–270

Pacific Imaging

Findings: WBC mildly elevated. Remaining cell lines within reference range.

Impression: Nonspecific leukocytosis. No other acute hematologic abnormality.

04/19/2024Metabolic Panel

271–272

Pacific Imaging

Findings: Electrolytes, creatinine, and glucose within reference range.

Impression: No metabolic contraindication to NSAID as prescribed.

Operatives (1)

04/26/2024Ketorolac Injection

273–275

Priya Nair, M.D.

HPI: In-office ketorolac for flare of lumbar pain after prolonged standing.

CC: Acute-on-chronic low-back pain.

DX: Lumbar strain, symptomatic flare.

TX: IM ketorolac administered. Observed and released.

Deposition (1)

05/03/2024Deposition Excerpt

276–280

M. Garcia

HPI: Applicant describes the carton lift at County Logistics and ongoing bending limits.

CC: Low-back pain after industrial lift.

DX: Not applicable.

TX: Testimony only. No treatment rendered.

Prepare the review for your claim file

Use a consistent review format across the team.

Choose summary fields and record organization in a shared MediView preset. Adjusters and reviewers can work from the same format, with the flexibility to change it for a particular case.

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Custom Orthopedic

Musculoskeletal conditions with emphasis on diagnoses and treatments.

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Ask MediChat

Ask questions about the claim’s medical records.

MediChat answers questions about the uploaded records with page references. Agent mode can also propose summary edits for you to approve. Explore treatment, prior history, and billing details in the example case below.

Example questions

MediChat

Thread #1

You

What treatment occurred before the date of loss?

Using the supplied date of loss of 03/12/2024, the uploaded file contains two earlier encounters relevant to the medical history. 11/06/2023 — Primary care: The note documents low back pain and a referral for physical therapy. This establishes a documented complaint before the date of loss, rather than a history reported only in a later visit.⁸ 11/20/2023 — Physical therapy evaluation: The evaluation describes low back symptoms, examination findings, and a plan for conservative treatment.¹⁴ Documented prior history: Low back complaints, a therapy referral, and an initial therapy evaluation were recorded before the date of loss.⁸¹⁴

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Research

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Medical records, ready for review

Review complex claims from one organized case.

Large record sets

Medical notes, bills, and duplicate copies can span hundreds or thousands of pages. Bring them together in a file your team can search and review.

Multiple providers

Follow treatment across emergency care, chiropractic, primary care, physical therapy, diagnostics, specialists, and more.

Documented billing

Locate provider charges and amounts in the uploaded bills, with source records available to verify the figures.

Record review, with the adjuster in control

Keep claim decisions with the adjuster.

MediScan is a medical record review workspace. It helps your team find and check information before evaluating the claim.

MediScan prepares

A clearer view of the uploaded records.

Treatment chronology and encounter summaries
Provider, facility, and documented billing details
Prior history and gaps in documented care
Page references and source documents for verification

Your team decides

Professional judgment stays with the adjuster.

Which records are relevant and what needs follow-up
Liability, causation, and coverage
Reserves, settlement value, and compensability
How verified findings inform the claim evaluation

Security for medical records

Protect sensitive claim records.

HIPAA-compliant workflows, encryption in transit and at rest, access controls, and BAA availability support secure handling of medical information. Give authorized reviewers access to the cases they need.

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Frequently asked questions

No. MediScan organizes and summarizes uploaded medical records and helps claims teams locate supporting information. Adjusters retain control over liability, causation, coverage, reserves, settlement value, and compensability decisions. The chronology, source references, and case questions provide a starting point for the adjuster's review of the evidence.

Yes. MediChat can locate gaps in documented care, prior complaints, previous injuries, and treatment before the date of loss within the uploaded case. Answers include source references so reviewers can examine the relevant encounters and compare the visits before and after a documented gap.

MediScan helps reviewers locate billing records, provider charges, and amounts documented in the uploaded files. Source-page references allow the adjuster to check those figures against the bills. MediScan does not determine allowable charges, reasonable charges, damages, or settlement values; those assessments remain with the claims team.

Yes. Add supplemental records to the existing MediScan case so the additional information can be organized into the chronology. The team can review earlier and newly received records together without rebuilding the case from scratch. Original documents remain available for checking the updated review.

Yes. Claims teams can use shared MediView presets to standardize summary fields and record organization. Individual reviewers can also use grouping and filtering to explore the same case in different ways. Reviewed summaries and chronologies can be exported to Word or PDF for the claim file.

MediScan uses encryption in transit and at rest, access controls, and Business Associate Agreements to support the secure handling of sensitive medical information. Authorized reviewers can be given access to the cases they need. The Security page explains the workspace's broader safeguards and security program.

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Start with the records in order.

Review the medical history behind the claim.

Follow treatment across providers in date order.

Check summaries against the source records.

Use a consistent review format across the team.

Ask questions about the claim’s medical records.

Review complex claims from one organized case.

Large record sets

Multiple providers

Documented billing

Keep claim decisions with the adjuster.

MediScan prepares

Your team decides

Protect sensitive claim records.

Frequently asked questions

Does MediScan make insurance claim decisions?

Can MediScan help identify treatment gaps and prior medical history?

What medical billing information can I review in MediScan?

Can I add supplemental medical records to an existing case?

Can a claims team use a standardized record review template?

How does MediScan protect medical records used in claims review?

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